Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our language learning services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our language courses, including your name, contact details, language level assessment results, learning preferences, and attendance records. For course administration, we may also process information about your progress and participation.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality language education and includes:
- Processing course enrolments and managing class schedules
- Conducting language level assessments and progress tracking
- Providing personalised learning support and feedback
- Managing student communications and course updates
- Handling billing and payment processing for courses
- Issuing course completion certificates where applicable
We handle your information responsibly, using it solely for your educational requirements and course administration.
3. Student Progress and Assessment Data
We maintain records of your language assessment results, attendance, and learning progress to tailor our teaching approach to your needs. This information helps our tutors provide appropriate support and track your development throughout the course.
Progress data is shared only with your assigned tutors and administrative staff directly involved in your learning journey.
4. Learning Preferences and Special Requirements
We document your specific learning preferences, including preferred teaching styles, areas of focus, and any special educational requirements. This helps ensure our teaching methods align with your learning goals and needs.
Preference data is used solely to enhance your learning experience and is updated based on your feedback and evolving requirements.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal information and educational records. All student data is stored on encrypted systems with role-based access controls limited to authorised personnel.
Our teaching staff follow strict confidentiality agreements regarding student information and progress data.
6. Legal Basis for Processing
By enrolling in our language courses, you consent to us processing your information as outlined in this policy. This includes processing necessary for delivering our educational services, progress tracking, and student communication.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for course fees, educational platform providers, and quality assurance partners.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your educational records
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Period
We retain your personal data for as long as necessary to fulfil our educational services and legal obligations. Student records and progress data are typically archived for 3 years to allow for course continuity and academic reference, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
10. Communication and Educational Materials
We may contact you with course-related information, educational resources, and learning opportunities relevant to your language studies. You can manage your communication preferences at any time by contacting our administration team.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025